1. Attempt to establish business relationship with Buyer.
2. Reply to buyer’s establish relationship.
3. Contacting a past customer.
4. Selling more to a steady buyer.
1. A first RFI. (Request for information).
2. Answering a first RFI.
3. A RFI for screwdrivers.
4. Reply for an RFI for screwdrivers.
5. Inability to supply requested product.
6. Offering a substitute product.
Reply a RFS.
Refuse offer a sample.
Ready offer a sample, but…
Refusing a Buyer’s request.
RFQ & Payment.
1. Explaining a price increase.
2. Persuading a buyer to buy before a price increase.
3. Giving an opportunity to buy before a price increases.
4. Making a concession on price.
5. Replying to a proposal to pay by a 30-day L/C.
6. Replying to a request for direct terms of payment.
7. Agreeing to modify payment terms.
8. Answering a request for payment by document
9. Requesting the establishment of a L/C.
10. Amending a L/C.
11. Extending a L/C.
12. Clearing up misunderstanding.
13. A request for credit information.
14. Refusing credit.
15. Asking to ship order cash on delivery.
16. Granting a delay in payment.
1. Thanking a buyer for an order.
2. Dealing with a difficult Buyer.
3. Declining an order.
4. Partial rejection of an order.
5. Answering a complaint.
6. Accepting a claim & attempting to sell more products.
7. Apologizing for mistake.
We have obtained your name and address from
******** , and we are writing to enquire whether you would be willing to establish business relations with us.
We have been manufacturing power relays for many years. At present we are interested in extending our overseas market and would appreciate your respond.
Considering our competitive prices, we expect to establish a long-term partnership.
We look forward to your early reply.
With best regards,
自*********取得贵公司地址, 特此修函, 希望能发展商务
多年来, 本公司经营power relays生产, 现欲扩大海外市场
Dear Mr. Andrew Bollone,
Thank you for your letter of this morning. We shell be glad to enter into business relations with your company.
In compliance with your request, we are sending you, under separate attachment, our latest catalog and price list covering our export range.
Payment should be made by irrevocable and confirmed letter of credit. Should you wish to place an order, please e-mail or fax us.
尊敬的 Mr. Andrew Bollone,
本月16号上午收到有关建立商务关系的来信, 不胜感谢. 根据您的要求奉上最新的出口产品目录和报价单.
Dear Mr. Oscar Peterson,
As we have been informed from our trade contacts, your Company has reestablished itself in Argentina and is ones again trading successfully in the region. We would like to extend our congratulations and offer our very best wishes for your continued success.
Before the crises in Asia, our companies were involved in a large volume of trade in our product. We see from our records that you were among our best ten customers.
We very much hope that we can resume our mutual beneficial relationship now, when economy in Asian region has been recovered.
Since our last transaction, our lines have changed beyond recognition. While they reflect current South American need in ceramic resonators, some of our products are specifically targeted at the market in your region.
As an initial step, I suggest you visit our website at
https://aike.chinasuppliers.alibaba.com, where you will find our illustrated catalog for your evaluation. Should you wish to receive product samples for closer inspection, we will be very delighted to forward them for free, as we used to do it in good old times.
We look forward to hearing from you.
尊敬的 Mr. Oscar Peterson,
从同行中信息来源听说贵公司在Argentina复业而生意发展迅速. 得闻喜讯, 不胜欢喜.
自上次合作至今, 产品种类变化很大. 除了有符合南美市场产品之外也有专门为Argentina 电子市场而开发的新产品.
作为合作第一步, 我们建议您访问我公司商务网页在https://aike.chinasuppliers.alibaba.com, 初步参考插图产品目录和一些新服务.
Dear Mr. Frank Sinatra,
We have refreshed our online catalog at https://aike.chinasuppliers.alibaba.com, and now it covers the latest new products, which are now available from stock.
We are most gratified that you have, for several years, included a selection of our products in your mail-order catalogues. The resulting sales have been very steady.
We believe that you will find our new products most attractive. They should get a very good reception in your market (manufacturing).
once you will have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you
for closer inspection. For your information, we are planning a range of _________, which should do well in European market.
We will keep you informed on our progress and look forward to hearing from you.
尊敬的 Mr. Frank Sinatra,
我公司最近有新产品开发, 我们的产品目录在https://aike.chinasuppliers.alibaba.com, 仔细介绍最新生产变态, 请初步参考.
贵公司的邮购目录多年来收录本公司产品, 产品销售成绩理想, 感谢长期回顾.
最新开发的产品质量可靠, 定能吸引顾客采购. 烦请参阅网上目录, 若需查看样品请回复, 本公司乐意效劳. 我公司现正开发一系列___________, 适合欧洲市场需求. 如感兴趣请随时和我联系.
End of Business Relation section.